Document your policies and procedures for handling a tenant problem or complaint, including expected response times, forms of communication, warnings, notices (when, how and where to serve them), and when to escalate the issue. In addition, include rules about noise, resident-to-resident conflict resolution (if you are renting a duplex or larger property), tenant responsibilities, landlord responsibilities, guidelines on additional occupants, guests, pets, smoking, property maintenance and normal wear and tear. Your lease agreement should detail what tenants can and can’t do at your property, the amount of rent, when it is due and how it can be paid. In addition, walk your tenant through the provisions of the lease before they sign. Make sure these are clearly stated in your lease agreement, and provide your tenant with a hard or electronic copy as well. When your tenant signs a lease with you, they are agreeing to the rules, regulations and policies of your rental property. You can also get more information on the law through your state’s Department of Housing website. Work with an attorney to set up your policies and procedures. Make sure you have a clear understanding of your landlord rights and responsibilities, tenant rights, and the basic workings of specific notices and eviction procedures. Know the lawĮach state and municipality has unique laws and ordinances. There are a few things to keep in mind before you embark on mitigating an issue with your tenant. When managed effectively, tenant issues are solved or tenants are asked to leave. When you suspect a potential problem with one of your tenants, it is best to set emotions aside and act quickly to diffuse the situation. Perhaps complaints of a foul smell or loud music have started to flood your inbox. Or, you noticed a lot of sketchy foot traffic at odd hours. Maybe the rent was late (for the third time). Every state has different laws, so be sure to consult with your attorney for legal advice on what to do with your problem tenants. The key to dealing with difficult tenants of any sort is to follow a strict and documented course of action. In this guide, you will learn how to handle common tenant problems and lease violations. With any issue, however, it is important for you to always remain professional: Communicate clearly and quickly, and take the necessary steps - no matter how hard they may be - to maintain a safe and profitable rental. Even with the most rigorous tenant screening process and property rules in place, if you are a landlord or property manager, you are going to deal with a problem tenant at some point during your career. Hoarding, unauthorized roommates, late (or no) rent payments, illegal activities - tenant issues come in all shapes, sizes and levels of severity.
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